Our Council

Responsiveness starts with listening to what our community needs and wants.It means knowing what’s happening in our community and having clear lines of communication across our organisation and with other organisations.

It means being realistic and upfront about what we can and can’t do.

Responsiveness means acting quickly and efficiently on our commitments, taking pride in our work, and following up to ensure the job is complete.

Good leadership is everyone’s business.

It is grounded in honesty, transparency and two-way communication.

Leadership means respecting organisational policies and setting clear expectations. It’s about understanding the needs of others and being able to work with difference. It means recognising existing expertise and helping everyone to succeed.

Leadership is about responding to change—it means we never stop learning.

Unity of purpose is about working together as one, supporting each other to deliver value to our community.

It means leading by example, both within and outside of work. It is having the right people in the right positions and having trust in our process.

Unity of purpose means knowing our core values and working towards shared goals.For us, unity of purpose means having pride—in our organisation, in our purpose and in our work.

Partnership means teamwork—knowing one another, believing in one another and working together to attain high standards.

We demonstrate partnership when we care for and support one another, when we recognise that everyone is equal.

Partnership means engaging with our community and working effectively with other organisations and groups.

It means sharing responsibility for outcomes and collectively driving change.

Respect and trust means informing our community and including them in decisions and changes.

It is greeting customers with a smile and helping them with their concerns and problems.

At the organisational level, respect and trust means providing a safe and welcoming environment for people of all education levels, abilities, genders, cultures, religions and sexual/gender orientations.

It means valuing the opinions and judgement of others and dealing with conflict in a positive way.

Consistency means planning for and delivering consistent results no matter what challenges come up.

It means a willingness to be flexible and enterprising in the face of disruption—applying checks and balances where required.

Consistency means that teams share an understanding of agreed service levels, policies, procedures and benchmarks for quality.

Consistency is about treating others fairly. It means enabling staff to deliver high quality work.