As Customer Experience Lead you will coordinate the delivery of positive experiences for ratepayers, community members and visitors to the West Coast.
With experience in the tourism industry or a high-level customer focused role, the Customer Experience Lead will provide leadership to the customer service team whilst working collaboratively across the organisation to ensure the delivery of exceptional customer service.
Reporting to the Director Community & Corporate Services, the Customer Experience Lead is responsible for ensuring that every interaction with Council reflects our commitment to responsive, professional and community focused service and drives continuous improvement initiatives.
What’s on Offer:
- Full Time role
- Working across the Customer Experience Department
- Salary range $84,666 – $89,122
- Reporting to the Director Community & Corporate Services
Download the recruitment pack below, making sure to read the position description thoroughly:
Applications Close:
Monday 13 July, 2026
How to Apply:
Complete the online application form below, using the following checklist to help prepare your application:
- Read the Recruitment Pack and Position Description thoroughly
- Contact referees and confirm their contact details, ready to add to you application
- Update your Resume & have it ready to attach to your application
- Write a cover letter, ready to attach to you application
- Write responses to the Selection Criteria, ready to place in your application
- Have copies of your relevant licences, ready to attach to you application
- If relevant, have copies of your valid work visa, ready to attach to you application
Your application can be submitted by completing the application form below: