Through the Digitisation Roadmap Program, the West Coast Council is creating a modern framework for decision-making and service delivery with a focus on improving the service experience of individual customers and communities across Tasmania's West Coast.
Following an evaluation of the efficiency, effectiveness, and reliability of current operational processes and information systems, the Council has recognised a need to improve the processes and systems that underpin the organisation’s customer, employee, regulatory and operational functions.
The Council is now inviting quotes from suitably qualified consultants to support implementation of the program.
The West Coast Council is a reflection of its community. It values self-sufficiency and resilience and seeks to optimise self-service capabilities for all stakeholders. As a remote organisation, minimising downtime is crucial.
The Digitisation Consultant will work closely with the General Manager, senior leadership team, and the Digitisation Project Officer, both remotely and out of the Queenstown office, to achieve the overarching objectives of the DRP to ensure it is delivered on time, within budget, and to the required quality standards.
The Digitisation Consultant will also provide regular progress reports to the General Manager and Council, identifying and escalating issues and risks as required. The Digitisation Consultant will be responsible for a range of specific tasks that are non-exhaustive and there may also be additional responsibilities.
Closes 8 June 2023 (3:00PM)
Please click here to view the Request for Proposal