The West Coast Council is committed to protecting the privacy, confidentiality and security of personal information collected through this website. We handle all personal information in accordance with the applicable legislation and Council’s Privacy and Confidentiality Policy.
Frequently Asked Questions
We only collect personal information that is necessary for Council to perform its functions and services. This may include information provided when you:
- submit an online form or enquiry
- apply for permits, registrations or Council services
- subscribe to newsletters or alerts
- make a payment
- report an issue or lodge a request
Information collected may include your name, contact details, address, and any other information you choose to provide.
Council also automatically collects basic website usage data—such as browser type, pages viewed and visit duration—to help us improve website performance. This information does not identify you.
Personal information is used solely for the purpose for which it was collected, or for related purposes where permitted by law. Council may use your information to:
- respond to enquiries or service requests
- process applications, payments or bookings
- provide updates, notifications or newsletters (where you have opted in)
- deliver statutory or regulatory functions
Council does not disclose personal information to third parties unless:
- you have provided consent
- it is required or authorised by law
- it is needed for Council contractors or service providers to deliver services on our behalf (and only under strict confidentiality conditions)
We do not sell, trade or rent personal information.
Council takes all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure systems, restricted access, and protective technology in line with Council’s Information Security protocols.
However, users should be aware that there are inherent risks in transmitting information across the internet.
You can request access to your personal information held by Council and you can also request amendments if the information is inaccurate, incomplete or out of date.
Requests can be made by contacting Council’s Customer Service team.
This website uses cookies and analytics tools to assist with improving user experience. Cookies do not collect personal information and can be disabled through your browser settings if preferred.
This website may contain links to external websites. West Coast Council is not responsible for the privacy practices or content of external sites, and we encourage users to review the privacy statements of any site they visit.
For questions about privacy, or to request access to your information, please contact Council.