Rates and charges are Council’s primary source of revenue used to provide and manage our services, projects and infrastructure. Each year Council assesses the needs of the community and sets a rate for the new year in accordance with the provisions of the Local Government Act 1993, Fire Services Act 1979 and the Waste and Recovery Act 2022.
Rate Instalments
Rates Instalment due dates for 2025-2026 are:
- Tuesday 30 September – 1st instalment/payment in full due date
- Friday 31 October – 2nd instalment
- Friday 30 January – 3rd instalment
- Friday 27 March – 4th instalment
The Rates Resolution outlines how Council arrived at setting rates for this financial year.
West Coast Winners
Council has launched a new way to say thanks for paying your rates on time.
If you’ve paid in full by 30 September 2025, you’ll automatically go into the running to win one of four vouchers valued at $2000, $1000, $500 and $500. Winners will be drawn at the October Council meeting, and vouchers can be spent at West Coast businesses – helping to boost the local economy.
Why West Coast Winners, and not a discount for paying rates in full?
When a discount is applied under the Act we can’t put terms and conditions on it therefore it has to apply to all properties – a discount would then apply to all ratepayers who pay rates in full by a set date, including large industry and government agencies.
Council doesn’t know how many ratepayers will pay early therefore we also can’t budget for how much a discount would cost – this could potentially lead us to a deficit.
West Coast Winners is an initiative that Council is offering, allowing us to set the terms and conditions – we know the cost and can budget for it, and we’ve also determined that businesses, government departments, Council staff and Councillors are exempt. Ratepayers can also opt out (in 2025-2026 one ratepayer chose to opt out).
Taking the above into consideration, reinstating a discount would also cost more than the $4,000 allocated for West Coast Winners in 2025-2026 – as shown in the table below.
Total rates paid in full by 30 September | $4,272,177 |
3% Discount on these rates if applied to all | $128,165 |
3% Discount if applied to West Coast Winner eligible properties | $53,753 |
3% Discount that would have been made available to Businesses, Government Departments etc | $74,412 |
Council will review the West Coast Winners initiative as part of the rates review process leading into the 2026-2027 financial year.
Please note: properties owned by businesses, government departments, Council staff and councillors are not eligible. Family members are welcome to enter. Eligible ratepayers can also choose not to be entered into the West Coast Winners draw – just let us know by 29 September.
A council may allow rates to be paid by instalments instead of in one payment. If unsure about when your rates payments are due, or how much is owed, please check with West Coast Council. Payment arrangements are possible. The dates by which instalments are to be paid are shown on the rates notice issued to each ratepayer.
If a ratepayer fails to pay any instalment within 21 days of the date on which the rates are due, Council may require the ratepayer to pay the full amount owing, however we encourage ratepayers with to contact us to discuss payment arrangements.
Methods of payment are shown on the back of your rates notice. Rates can be paid the following ways:
- in person at any Post Office or Australia Post agency
- in person at council offices at 11 Sticht St, Queenstown
- by mail to PO Box 63, Queenstown – cheques should be made payable to West Coast Council and marked ‘Not Negotiable’
- by calling 03 6471 4700 during business hours with your credit card and property details
- Via Centrepay: go to Services Australia for more information. West Coast Council’s CRN is 55505102T
- Online via BPoint: click the Online Rates Payment button above. You will need your Property Identification Number (PID) as shown on your rates notice
- BPAY: call your bank, credit union or building society to make this payment from your cheque, savings or credit card account. Biller Code and Customer Reference Number can be found on the front page of your rates notice. More info: www.bpay.com.au
Direct Debit
We understand life can be busy enough without having to worry about when bills are due and how to pay them. We can help even out the impact of your Council rates by working with you to develop a payment arrangement where you might make payments more often.
Paying your rates by Direct Debit gives you peace of mind that they are taken care of and paid on time. You don’t need to lift a finger to pay it – the amount will be automatically taken out according to the arrangement you have made with us.
Key Dates
- Application form available from: 1 July each year.
- Submission window: 1 July and 31 March each year.
NOTE: Applications must be submitted and processed by Council before 31 March.
Eligibility
Concession holders eligible for assistance under the Local Government (Rates and Charges Remission) Act 1991 may receive a rebate off their property rates.
Concession holders must hold one of the following:
- Centrelink Pensioner Concession Card (PCC),
- Health Care Card or
- your DVA Reputation Health Card (Gold Card) that is TPI endorsed
No other cards are accepted for verifying a rate remission.
PLEASE NOTE: Eligibility of a pensioner remission is determined by the state government’s Department of Treasury and Finance.
To be eligible the date of receiving the card must be on or before the start of the current financial year (1st July), and you must be responsible for the rates as at 1st July the year you wish to make a claim.
You may only claim a Rates Concession on your principal place of residence and only one concession per household is allowed.
If you are eligible for a Rates Concession, Council staff will recalculate your instalment amount for you.
If you received a concession last year you don’t need to reapply. If a concession has been calculated the concession should be in the rebate column of your rates notice and your instalments adjusted accordingly.
Applying for Concession
If you did not receive a Rates Concession last year, you can complete a Rates Concession application form this year.
Applications forms are available via;
- Online
- Download and Print
- Queenstown Office or
- Council agencies
The application form will not be available until 1 July. Applications can only be submitted and processed between 1 July and 31 March.
When applying we will need to take a photocopy of your concession card. If applying online you will need to provide an electronic copy of your concession card. Applications will not be processed without a copy of the card.
Applications must be received before 31 March.
What happens after an application is submitted?
- Completed form is received. (If emailing the form please send to rates@westcoast.tas.gov.au)
- Form is reviewed by Rates Officer and eligibility checks are made.
- Form is then processed by Rates Officer and concession is calculated and applied.
- If the application is approved, a confirmation letter is sent advising new outstanding rates amount. If there is a credit, the ratepayer may elect to receive a refund, or they can leave the credit for next financial year.
- If the application is denied, a letter is sent advising why it has been unsuccessful.
Building a new home?
Successfully building a new residential dwelling qualifies the ratepayer for a two-year exemption from the general rates charge.
A third year of exemption may also be available if the ratepayer has received the Tasmanian Government’s First Homeowners Grant.
The New Residential Build Incentive Scheme was introduced by West Coast Council in recognition of the limited residential housing options available in the region, coupled with the supply of vacant land within each town.
The intention of the scheme is to encourage new developments to meet the growing housing need.
Applications for the New Residential Build Incentive Scheme are presented to Council for consideration. To apply please complete the form below.
Electronic Rates Notices
Property owners in the West Coast Council area can register an email address and ‘Opt In’ to receive their Rates Notices electronically.
This service will provide a faster, more reliable, and environmentally friendly alternative to paper copies and registering is simple – click the button below to register!
Understanding Rates
Rates are a tax levied by council. Their purpose is to support the council in providing services for the benefit of all residents. Rates help pay for:
- waste and recycling collection & disposal
- animal control
- local roads, footpaths and drainage
- stormwater disposal
- operation of halls, gyms and swimming pools
- maintenance of parks, playgrounds and sportsgrounds
- State Government charges for a range of services including fire service and planning
- other works, programs and facilities.
Rates are normally made up of a general rate and a service rate and/or charge. Under certain circumstances, a council may levy a construction rate or charge, or a separate rate.
The rights and responsibilities of ratepayers and councils are set out in Part 9 of the Local Government Act 1993.
A general rate is a ‘progressive’ tax, reflecting the land, capital or Assessed Annual Value (AAV) of property. It may involve an additional fixed charge which applies equally to every property.
A council may make a general rate whether or not it provides any services to the land upon which the rating is made.
A council may make a service rate for any, all, or a combination of the following services:
- waste management
- stormwater removal
- fire protection
- a community medical service
- an on-site wastewater treatment or disposal system requiring a permit
- any other prescribed service.
The service rate is also ‘progressive’, being determined by the same property value as the general rate. Councils may set a minimum amount payable for a service rate if it does not include a fixed charge.
Councils may levy a service charge in addition to, or instead of , making a service charge.
A service charge is a fixed charge payable on each property. The charge may differ in various parts of the municipal area depending on the type of service being provided and the circumstances in a particular area.
A council may make a separate rate in respect of any land or class of land within its municipal area. This may occur where, in Council’s opinion, there is a need to plan, carry out, make available, maintain or improve anything on behalf of the affected land, or owners or occupiers of that land.
If a council decides to make a separate rate it must undertake a consultation process with the ratepayers of the affected land.
A separate rate may only be made for a 5 year period before it is subject to a review process and further consultation with affected ratepayers.
Frequently Asked Questions
Generally, owners of land have to pay rates. Occupiers of land may pay the rates in exceptional circumstances. They may do so with the written consent of the owners. If someone other than the owner is paying the rates then the council has to be notified accordingly.
Rates are paid periodically by a due date or dates set by each council. A rates notice is posted to ratepayers, allowing approximately 60 days before payment of the entire amount is due, or, if payment is by instalments, at least 30 days before the first payment is due.
Council instalment dates vary from year to year but are usually on the last Friday of September, November, January and March of respective years. Check the dates at the top of this page, or contact Council is you are unsure.
An assessed annual valuation is an assessment of the market value of a property, at a specific date and in accordance with legislation. The Valuer-General determines the AAV under the Valuation of Land Act 2001
It is the gross annual income that, at the time of valuation, the owner of the property might reasonably expect to obtain from letting it to a tenant. The assessed annual value of the land cannot be less than 4% of the capital value of the land.
It is the expected sum of money that might be realised if the land and any existing dwelling or improvements were offered for sale at a particular time. For instance, on a rates notice, it may show land value as $40,000 and capital value as $125,000. The capital value includes the land value plus the value of any buildings on the site.
If you wish to check your rates balance, please contact your council Ph: (03) 64714700 and ask to speak to Council’s Rates Officer who will be able to provide you with an up-to-date balance.
Under the provisions of the Local Government Act 1993, a ratepayer may apply to a council for remission of all or part of the rates paid or payable.
To be entitled to apply, the Local Government (Rates and Charges Remissions) Act 1991 requires that a ratepayer must be an eligible pensioner and must occupy the property as his or her principle dwelling on or prior to 1 July of the rating year.
To be an eligible pensioner you must have:
- a Centrelink Pensioner Concession Card OR
- a Department of Veteran’s Affairs Repatriation Health “Gold Card” that is TPI endorsed
Applications for rates remissions must be received by the council by 31 March of any year in which the rates are calculated.
A ratepayer who is having difficulty in paying rates should contact their local council at the earliest opportunity to arrange a payment schedule that is agreeable both to the Council and the ratepayer. This is essential to avoid council taking legal action to recover the outstanding rates.
A ratepayer may also apply to council to defer the payment of rates on the grounds of hardship. An application has to be in writing and must be lodged with the council’s General Manager.
A council may grant or refuse a deferral application. Any granted deferral may be subject to a condition that the ratepayer pay interest on the amount due.
If a ratepayer does not pay the rates on his or her property a council may commence legal action against the ratepayer to recover the outstanding amount. If council takes such legal action the ratepayer may also be liable for the council’s legal costs associated with the action.
If rates, or any one rates instalment, are not paid on or before they fall due, the council may impose a penalty not exceeding 10% of the amount owing, and/or charge a daily interest rate determined by the council.
If rates are not paid for a period exceeding three years, the council may sell a property or part of a property to recover the unpaid rates. The council can sell it by public auction or by direct sale.
If the owner of a property cannot be found, the council may apply to have that property transferred to the council.