This Agreement
Direct Debit arrangements are subject to agreement by West Coast Council.
West Coast Council will advise you in writing, the details of the Direct Debit Pay Plan drawing arrangements if we are going to change or vary any of the direct debit conditions at least 14 calendar days prior to the first altered drawing.
Call the West Coast Council Administration desk on (03) 6471 4700 to:
- Change*, stop or defer a debit payment. You will need to provide us with at least two working days notice or.
- you can contact your own financial institution, which is required to act promptly on your instructions.
Note: in relation to the above reference to ‘change’, your financial institution may
change your debit payment only to the extent of advising us of your new account
details.
Terminating the direct debit request completely
If at any time you are dissatisfied with Direct Debit or would prefer to make a payment by another method, you can withdraw from the scheme; however cancellations must be made in writing two days prior to cancellation.
Either;
Disputing any direct debit transaction
You are entitled to query your West Coast Council bill at any time or contact your financial institution.
To dispute a direct debit amount, call (03) 6471 4700 and our Administration Officers will follow up and resolve your enquiry within five working days. Alternatively you can take it up directly with your financial institution.
Direct Debit drawing not on a business day
If the due date for payment falls on a non business day or public holiday, the debit will be made on the next business day.
Your responsibilities
Please ensure you have enough funds in your nominated account to cover each direct debit, as additional fees may be payable if a transaction is dishonoured by your financial institution.
A fee may also be charged to your West Coast Council account in the case of a dishonoured direct debit payment.
It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instruction held by the Financial Institution where the account is based.
We reserve the right to cancel the Direct Debit Pay Plan drawing arrangements if three or more drawings are returned unpaid by your nominated financial institution and to arrange with you an alternate payment method. You should check:
- with your financial institution whether direct debiting is available from your account
as direct debiting is not available through Bulk Electronic Clearing System (BECS) on all accounts offered by financial
institutions.
- your account details which you have provided to us are correct by checking them against a recent account statement; and
- with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
Change of bank account details
It is the responsibility of West Coast Council customers to advise if their nominated account is transferred or closed.
Privacy and security
We will keep any information (including your account details) in your Direct Debit Request confidential.
We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification,
reproduction or disclosure of that information.
If you wish to notify us in writing about anything relating to this agreement, you should write to:
West Coast Council
PO Box 63
QUEENSTOWN TAS 7467
We may send notices either electronically to your email address or by ordinary post to the address you have given us.
Any notice will be deemed to have been received on the third banking day after emailing or posting.
We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement (including disclosing information in connection with any query or claim).
