Council's Finance and Administration Department is responsible for administrative and financial support and management, human resources and information technology. It is the Department's goal to maximise Council's organisational performance and service delivery through positive management, continuous improvement and ongoing review.
West Coast Council recognises the importance to the organisation of quality customer service and endeavours to maintain high standards. Customer Service Charter 
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The Council's administration office is located in Queenstown with agencies in Zeehan, Strahan and Rosebery able to receive payments and redirect enquiries received from ratepayers.
Eleanor Strang
| Position | Manager of Customer & Corporate Services |
| Contact Details | Work: 03 64714700 Email: estrang@westcoast.tas.gov.au |
Ursula Gehrke
| Position | Creditors/Payroll |
| Contact Details | Work: 03 64714700 Email: payables@westcoast.tas.gov.au |