Covid-19 Information and Updates

As of 30th March, Council offices are closed to the general public. Although we are no longer doing face to face we can still assist you on phone, email, by post or if you drop a letter in our new post box outside the Queenstown office.

Events around Covid-19 are unfolding rapidly. Each day we will provide updates on where to access best government information around the pandemic, effects on Council services and community and information on economic support and operating local businesses. Please stay safe, practice social distancing and good hygiene.

Information on Health, Restrictions & Council Operations

Information about Economic Support & Rates

Information on Local Business Operations

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Service Requests

How to Lodge a Works Request(154 kb)

What is Snap Send Solve? Snap Send Solve is a free app for your iPhone or Android device that lets you report issues and provide feedback to Council in under 30 seconds.

How Snap Send Solve Works - Snap Send Solve determines your current Council area using your smartphone's GPS location. Once your GPS location has been determined, the server sends back all relevant Council details, including contact information, location, and email contact.

Snap Send Solve allows you to easily capture and report on common issues including litter, damaged roads or footpaths, parking issues, street cleaning, trees, and also provide a general request or general feedback.

What happens when Council receives a report?  Reports are received via email and then registered into our request database to be followed up by staff.

How do I get Snap Send Solve? Click the relevant link below to download Snap Send Solve for your mobile device.

AppStore Android

Customer Request Form